I offer services based on my 20 years of museum experience along with 30 years of technology and operations. I have served as a museum COO, deputy director, a chief technology officer and a non-profit executive director for an organization serving museums. I have run and revitalized existing institutions and built new museums and non-profits from the ground up and have overseen more than $400 million in construction and capital projects.
My operations consulting services focuses on your most critical needs and opportunities: strategy, analytics, operations, digital & technology, finance, organization, marketing, and change management. I bring deep, functional expertise applied with the holistic perspective of a COO who has actually run museum departments and supported them as a technologist.Areas of Technical Expertise:
• Visitor Services
• Marketing and communications
• Parking operations
• External Affairs
|Area of Process Expertise
Strategy - Create organizational long-term strategies that engage stakeholders, deliver results and achieve board goals.
Analytics - Use analytics to support decision making and create value
Operations - Improve quality and performance, lower costs and align with your strategy while improving margins and growing revenue
Digital and Technology - Deliver on strategy, delight audience and operate smarter and faster, realizing the full potential of technology resources, investments and assets
Finance - Linking strategy, analytics and budgeting to create value
Organization - Ensuring the entire organization is aligned and set up to successfully deliver on your strategic objectives
Marketing - Audience and attendance analytics combined with finance and operational fundamentals
Change Management - Predicting, measuring and managing risk associated with change management, focusing on all layers, creating ownership and addressing the people issues systematically and effectively to ensure stainable change.
Rich is a passionate, entrepreneurial leader who energizes his staff to work hard and think big to make incredible projects come to life.
VP of Communications and Visitor Experience
Autry Museum of the American West